We are delighted to announce that Ocean Holidays has won this year’s Platinum Trusted Service Award from Feefo. This recognition is for businesses that “put trust first” and for our “outstanding achievement in delivering consistently excellent customer service.” To reach the coveted Platinum level, a business must have provided Gold Trusted Service for three consecutive years with a rating of at least 4.5/5 – we are proud to have maintained a perfect score of 5/5.
Trust for Ocean Holidays starts by looking after our employees, and we believe that by doing so customers will receive the very best service. We have recently been accredited as a Living Wage Employer, and we credit this award to our people-first principles. Beyond financial benefits, we also value people as individuals, right through to our personalised holiday packages. These values have taken us from the humble beginnings of Teletext marketing for Orlando holidays, to a worldwide leisure portfolio for all types of travel.
Co-CEO of Ocean Holidays, Harry Hastings, offered this response:
“Last year we were awarded a ‘Good To Work For’ accreditation by the B Companies survey, however, we wanted to ensure that we keep on improving. We are so grateful to our customers to have achieved the Platinum Trusted Service Award in 2022 which is shaping up to be our best yet. After a record-breaking number of bookings since January, we have bold ambitions for the future, where we will always stick to our founding mission of doing the right thing by our colleagues, customers, and partners.”